Customer Complaint Policy

Mortgage Expert, Inc. is committed to providing professional, transparent, and compliant mortgage services. We take all customer concerns seriously and are dedicated to resolving complaints promptly, fairly, and in accordance with applicable federal and state laws.

Our Commitment

Every complaint, dispute, or service concern is treated with respect and urgency. We do not dismiss concerns based on size or complexity. Each matter is reviewed carefully and investigated as appropriate.

  • Complaints are documented upon receipt
  • Each complaint is reviewed by management or a designated compliance officer
  • Investigations are conducted in a timely manner
  • Appropriate remedial action is taken when necessary
  • Findings are documented and retained in accordance with company policy

Regulatory Compliance

Mortgage Expert, Inc. operates in compliance with applicable federal and state regulations, including consumer protection, fair lending, and civil rights laws. Our complaint review process supports compliance with laws such as the Equal Credit Opportunity Act, the Fair Housing Act, and other applicable mortgage lending regulations.

We are committed to fair, non discriminatory treatment of all applicants and customers.

How to Submit a Complaint

If you have a concern regarding your experience with Mortgage Expert, Inc., we encourage you to contact us directly so we can review and address the matter.

Please include your name, property address (if applicable), and a clear description of your concern so we can properly investigate and respond.

Response Timeline

We strive to acknowledge receipt of complaints promptly and to provide a substantive response within a reasonable timeframe, depending on the nature and complexity of the issue.

Our goal is to resolve concerns professionally, transparently, and in a manner consistent with applicable laws and ethical business practices.

Mortgage Expert, Inc. dba The Mortgage Expert. Equal Housing Opportunity.

NMLS ID: [2412313] • Florida License: [MBR5733]